Best Auto Repair, Herndon

AUTO SERVICE PLUS
3043 Centreville Road Herndon
VA 20171

Call Us

703-318-7744

Working Hours

CONTACT US

McLearen Shell

 (28 Reviews)

AUTONET TV


Service Center Standard and Procedures

Posted November 7, 2021 9:13 AM

All VA pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.

That is why Herndon automotive service centers including McLearen Shell have procedural standards for each service they perform. McLearen Shell technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, VA service centers can assure a quality outcome. The job is done right every time and Herndon customers leave happy with how their vehicle performs.

Each company trains its technicians to standards. The VA automotive industry as a whole is very committed to standards of excellence and encourages individual VA service center operators to apply them to every vehicle they service.

An example is how McLearen Shell grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

They may suggest repair or replacement:

If the part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is recommended because the part has failed. If the pipe were rusted, corroded or weak but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the Herndon car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Herndon service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The VA automotive service industry and McLearen Shell want the best for you and for you to keep coming back.

McLearen Shell
3043 Centreville Road
Herndon, VA 20171
(703) 318-7744
http://www.mclearenshell.com

 



Search



Archive

May 2016 (16)
June 2016 (4)
July 2016 (5)
August 2016 (4)
September 2016 (4)
October 2016 (5)
November 2016 (4)
December 2016 (4)
January 2017 (5)
February 2017 (4)
March 2017 (4)
April 2017 (4)
May 2017 (5)
June 2017 (4)
July 2017 (5)
August 2017 (3)
September 2017 (3)
October 2017 (4)
November 2017 (5)
December 2017 (3)
January 2018 (5)
February 2018 (3)
March 2018 (4)
April 2018 (5)
May 2018 (4)
June 2018 (4)
July 2018 (5)
August 2018 (4)
September 2018 (5)
October 2018 (4)
November 2018 (4)
December 2018 (5)
January 2019 (5)
February 2019 (4)
March 2019 (5)
April 2019 (4)
May 2019 (4)
June 2019 (5)
July 2019 (4)
August 2019 (4)
September 2019 (5)
October 2019 (4)
November 2019 (4)
December 2019 (5)
January 2020 (5)
February 2020 (4)
March 2020 (5)
April 2020 (4)
May 2020 (5)
June 2020 (4)
July 2020 (4)
August 2020 (5)
September 2020 (4)
October 2020 (4)
November 2020 (5)
December 2020 (4)
January 2021 (6)
February 2021 (4)
March 2021 (4)
April 2021 (4)
May 2021 (5)
June 2021 (4)
July 2021 (4)
August 2021 (5)
September 2021 (4)
October 2021 (5)
November 2021 (3)
December 2021 (4)
January 2022 (6)
February 2022 (4)
March 2022 (4)
April 2022 (4)
May 2022 (5)
June 2022 (4)
July 2022 (5)
August 2022 (4)
September 2022 (4)
October 2022 (5)
November 2022 (4)
December 2022 (4)
January 2023 (5)
February 2023 (4)
March 2023 (4)
April 2023 (5)
May 2023 (4)
June 2023 (4)
July 2023 (5)
August 2023 (4)
September 2023 (4)
October 2023 (5)
November 2023 (4)
December 2023 (5)
January 2024 (5)
February 2024 (4)
March 2024 (5)
April 2024 (4)
May 2024 (4)
June 2024 (3)

Categories

Suspension (3)Inspection (8)Air Conditioning (8)Fuel System (41)Fluids (14)Maintenance (48)Cooling System (16)Fuel Economy (9)Parts (7)Cabin Air Filter (4)Tires and Wheels (34)Drive Train (7)Alignment (15)Engine Air Filter (2)Service Intervals (8)Alternator (4)Transmission (9)Keys to a long lasting vehicle (4)Diagnostics (5)Serpentine Belt (3)Automotive News (5)Shocks & Struts (6)Service Standards (11)Windshield Wipers (7)Auto Safety (4)Headlamps (5)Timing Belt (6)Brakes (15)Check Engine Light (5)Steering (8)Exhaust (10)Trip Inspection (3)Battery (16)Winter Prep (5)What Customers Should Know (46)Safety (6)Differential Service (2)Emergency Items (1)Customer Detective Work (1)Fuel Saving Tip: Slow Down (2)Older Vehicles (2)Safe Driving (1)Monitoring System (1)Dashboard (2)Tire Rotation and Balancing (2)Oil Change (5)Fuel Pump (1)Tires (5)Brake Service (1)Spark Plugs (1)TPMS (1)

Reviews

Excellent work. Josh always does all the maintenance for my Porsche, VW Taureg, and Subi Outback. I can always count on him doing what is needed and never trying to upcharge me for work that is not needed.

, 11/30/2021

Took our Acura RDX in for brake service today. The staff at McLearen Shell did an excellent job, replacing the front discs & rotors. They advised that the rear pads still had 50% material remaining. Have had a variety of automobiles serviced at this service station over the last 25 years and there service remains outstanding and very reasonably priced. Highly recommended.

, 04/21/2022

Great team at McLearen Shell, have regularly changed out brakes, bulbs, oil, valve cover gasket, spark plugs, etc. on a 1998 Gen 4 Camry LE for the past three years. Trustworthy, professional and they know these older still-running vehicles. Always respectful to Ladies interested in vehicle mechanical function and maintenance as well

, 06/16/2021

Partners

ASE Master Technician
BG Products
WIX Filters
Interstate Batteries
Castrol
Peak Performance Oil
Car Care Aware
TAP TO CALL NOW 703-318-7744 X