AUTONET TV

Check Your Shocks and Struts at McLearen Shell

Today we're talking to Herndon drivers about shocks and struts. They're so easy for VA folks to forget about because they last so long and wear out so slowly. But your shocks are really responsible for keeping your tires on the road – so they're very important.

Without shocks, your wheels would be bouncing over bumps and lifting on corners. The shocks push the tire down to the road to maximize traction. Good shocks equal good ride quality and safe handling for Herndon drivers.

There's a difference between shocks and springs. Springs support the weight of the vehicle, keeping it suspended up off the axles. The shocks moderate the rebound motion as wheels hit bumps. Now a strut combines a shock and a coil spring in one compact unit.

It's best to replace all four shocks at the same time. That way you'll have even, predictable handling at all four corners. Anything less could be dangerous.

Visit McLearen Shell to have your shocks and struts inspected by a professional.

McLearen Shell
3043 Centreville Road
Herndon, VA 20171
(703) 318-7744
http://www.mclearenshell.com

Sniffing Out a Problem

Your parents probably taught you to have common sense. When it comes to your vehicle, common scents can also come in handy. Different smells may tell you about some conditions in your vehicle that need attention.

For example, you know what rotten eggs smell like.  If you smell them around your vehicle, it means sulfur can't be far away. Here's a surprising fact: Gasoline has a little sulfur in it.  There's a device in your exhaust system that's supposed to convert it to something that doesn't pollute the atmosphere. That device is a catalytic converter.  If you are smelling rotten eggs, maybe your catalytic converter is wearing out.  But it could also be a problem with your fuel injectors.  Either way, something's rotten that should be repaired.

Ever smell something sweet around your vehicle, maybe a little like pancake syrup? If you sniff out a little sweetness just when your engine is warming up or after you shut off your engine, you might be smelling some coolant (anti-freeze).  If it's leaking, then you may be getting a whiff of ethylene glycol, one of the coolant's components.  If the odor is strong inside the car, it could be a leaky heater core. This is important to get checked out because a leak in your vehicle's cooling system can eventually cause expensive damage.

How about that distinctive smell of gasoline? You could have a leak in your gas tank, a hose that vents your gas tank or a leak in a fuel injector line.  A gasoline leak needs to be tracked down since it could catch fire.  It can also be bad for your health if you breathe it in all the time.

When you step hard on the brakes, ever smell something like a rug's in fire? That could mean you've just overheated your brake pads.  If you detect that smell just driving around town, one of the brake calipers could be stuck.  To figure out which wheel has the problem, get out of your vehicle and smell each wheel.  It will likely be obvious where the problem is.

Here's one last smell.  Ever had your oil changed and right after you picked up your vehicle it smells like something's burning around the engine? That's because sometimes a little oil leaks onto the metal when the filter is changed or the oil is poured in.  It's a useful smell to know.  Because of you smell burning oil and you haven't had your oil changed recently, that could mean you have a leak in your engine.  It could be a gasket or a seal, but it also could mean the start of more serious issues. 

All of these things are signals that you should discuss with your service advisor to get them checked out.

Service Center Standard and Procedures

All VA pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget steps. It is also how they can assure a predictable outcome.

That is why Herndon automotive service centers including McLearen Shell have procedural standards for each service they perform. McLearen Shell technicians are trained step by step. And they perform the procedures step by step, the same way each time. By training to procedural standards, VA service centers can assure a quality outcome. The job is done right every time and Herndon customers leave happy with how their vehicle performs.

Each company trains its technicians to standards. The VA automotive industry as a whole is very committed to standards of excellence and encourages individual VA service center operators to apply them to every vehicle they service.

An example is how McLearen Shell grades problems and communicates their recommendations. If your service advisor tells you that a repair or replacement is required it must meet the following criteria:

The part no longer performs its intended purpose
The part does not meet a design specification
The part is missing

They may suggest repair or replacement:

If the part is close to the end of its useful life - just above discard specifications or likely to fail soon
To address a customer need or request - like for better ride or increased performance
To comply with maintenance recommended by the vehicle manufacturer
Based on the technician's informed experience

Here are some examples:

An exhaust pipe has rusted through and is leaking. Replacement is recommended because the part has failed. If the pipe were rusted, corroded or weak but not leaking, the technician may suggest it be replaced because it is near the end of its useful life and replacing it now may be more convenient for the customer.

Suppose a customer wants to improve his car's handling, but his shocks haven't failed. The may suggest replacement of the shocks to satisfy the customer's wishes.

Under these guidelines the Herndon car repair shop must refuse partial service of a required repair if the repair creates or continues an unsafe condition.

Let's say a customer has a cracked brake rotor. This is a dangerous condition that must be repaired. If the customer does not want to replace the rotor but instead just wants new brake pads installed, the shop must ethically refuse the partial repair. That can be an upsetting conversation, but understanding that Herndon service centers operate under service standards and procedures is comforting. You want your service to be done right and to have confidence in your technician's recommendations.

The VA automotive service industry and McLearen Shell want the best for you and for you to keep coming back.

McLearen Shell
3043 Centreville Road
Herndon, VA 20171
(703) 318-7744
http://www.mclearenshell.com