When "Oh, no!" Turns Into, "All right!"Posted October 28, 2018 7:49 AM
Things we don't expect happen to our vehicles. And let's face, no one really wants to spend money on an unexpected repair. But if you are putting off going to your vehicle repair facility because you're dreading bad news, you might just be putting off some good news.
There was one minivan driver who'd had the same van for years and never had a problem with the power sliding doors. Then one day, the electrical switches in the door pillars stopped working. The key fob would still open them, but the door switches wouldn't do a thing.
Of course, the van driver feared the worst: an electrical problem, a major computer failure, mice chewing up the wires. So, he put off going into the repair facility for a couple of months. One day, it was time for his regular oil change and the service advisor asked him if there was anything else going on with the van. The owner mentioned the door problem but said he didn't want to spend a fortune on it.
He waited for his van, and it wasn't long before the service advisor came out with good news. The doors weren't working because a switch on the overhead console had been turned off. (It was a safety feature to allow parents to disable them.) The owner had accidentally switched it when he was unloading the van. It was the first thing the technician had checked. Flip the switch back and all was working as usual.
Another example? A mother was driving a minivan with her two kids inside on a hot day when she felt the front end shaking violently as she drove down the road. Fearing something major had broken in the van (and fearing for the safety of her kids), she pulled into a fast-food restaurant parking lot and started to look underneath to see if it was anything obvious she could see.
She couldn't see any broken parts, but she also didn't feel safe getting back in the van with her kids. So, she called her local service facility and asked if they could send someone to look at it. When the technician arrived, he took it for a test drive on the same road on which she'd described having the trouble. Then he put her van up on the lift. His conclusion? Nothing was wrong with her van. It was the street she was driving on. Crews repairing it had left the surface full of potholes, and that was causing her rough ride.
Ultimately, what these two drivers feared would be an expensive trip to the shop resulted in each driver getting different news than they had expected. One learned something new about his vehicle. The other? Well, the technician saw that her tires were badly worn and convinced her to get them replaced, perhaps preventing an accident and giving peace of mind for a mom with two kids.
3043 Centreville Road
Herndon, VA 20171
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Josh and the guys at shell are always kind and helpful. I trust them with my car every time I need help.
I have been taking my vehicles to this Shell station for a couple of years now, and I have never been disappointed in their work. Josh, in Service, has been fantastic and very responsive to ensuring quality work for my vehicles. I totally recommend the service department!
Great place to get gas in Herndon, prices are low, at the moment and service is great.
Always get gas here and also get vehicles services. Fast, honest, and competent. Can't ask for much more than that.
5 stars, good!
This is my fourth or fifth time going to the McLearen Shell for my auto service and it is by far the best I've ever been to. They are honest about what actually needs to be replaced for your car, whereas other auto services including my own dealer have tried to rip me off and take advantage of me. McLearen Shell even fixed a small issue for me at no charge! I will keep coming back!
Great people, price, car wash and safety inspection and emissions. I do recommend and have repeated
...Good people, good work. It's where i'll be going in the future.
McLearen Shell auto repair is the best shop I have ever been to. My guard is always up when I go to a repair shop, worrying if I am getting ripped off for something I don't really need, etc. However, that is not the case at McLearen Shell. For both my wife and my vehicles, they have provided exceptional service every time, and I always feel I am getting a very fair, if not good price! The guys there are incredibly nice. I dealt with Josh and Tony last time, both are very personable and you can tell they genuinely care. It's a great feeling to know I have a local shop I can count on and trust. Thank you McLearen Shell for doing things the right way! I'm a customer for life!
Perfect service. Thank you so much guys! Absolutely I will be back.
Always friendly and professional staff. Mechanics you can trust and depend on.
Quick, great service; I highly recommend going to McLearen Shell.
Honest people and excellent customer service!
The customer service at this shop is the greatest!! Steve and the staff take very good care you with professionalism and courtesy. Doesn't get any better that this!!
I have been in Herndon for 17 years. Most of the time, I took my Lexus and Acura and Honda to this shop for repairs and maintenances. Josh McMahon (current manager) and his crew are providing honest opinions about my cars' conditions and explained and showed you the problem if there were really problems. Several times when I felt something unusual and asked Josh for double checks, he and his crews examined my cars and explained the car conditions are OK and no repair is needed. When my Lexus really needed repairs, they provided excellent services. I have 100% confidence and trust for this auto shop.
Got tired of the price gouging and rude treatment at Ourisman Toyota so I gave Mclearen Shell my business. Couldn't be happier!! If you are looking for expert mechanics, fair prices, fast and friendly service this is the place to go for all your car mechanical repairs.
For many years, McLearen Shell has serviced all our vehicles and they have never disappointed. They maintained our Hondas, even the CR-Z hybrid, and my beloved Ford Mustang. Heck, they've even done a safety check on our travel trailer. A couple of years ago, a close family friend asked if I knew a honest auto repair shop, I recommended McLearen Shell and ever since she brings her car in all the way from DC to get it fixed at McLearen Shell.
Fabulous shop! Honest, thorough, and very helpful! They've squeezed me in when they didn't have to and helped me most recently when I had a bolt stuck in my tire. Thank you!
The service manager was very helpful, if you are tired of the typical auto service.. Try it you will be happy....fair prices and great service..they seem to be a family run business ..would recommend to everyone.
Picked up a nail in my RF tire awhile back. Nothing too serious - just a little annoying. Just had the tire repaired in less than 10 minutes (to include wait time). Price was a little expensive in my opinion, but then again so is everything else here in Northern Virginia. Very polite staff...
Mclearen Shell is the place to take your vehicle. I was just there this morning. They have an all new management and staff. The mechanics are very knowledgeable, friendly, and they will actually think in your best interest, and advice you on what your best option is. They were not expensive and there was hardly any wait for service. I was helped almost immediately. I will definitely continue to bring my vehicle to this place. I wish I had found out about their service and quality sooner. It would have saved me time, money and headaches.
Best service I had!! They took care of everything that needed fixing with my car in super quick time! The professional team there knew exactly what needed fixing and unlike other garages they didn't try to sell me additional services that I didn't need. Very high quality service. The service manager there Steve was realy friendly he took care of everything. Realy if you are looking for a good garage with quality repair and an astonishingly convenient price, then this is your go to garage!
My review is long overdue. After taking my car to a station close to my house for years and years, I was forced to find a new place. It's overwhelming and a challenge to find a place you trust. The team at Shell treated me like family from the moment I walked in. They are extremely thorough, and walk you through everything. They're also awesome at letting you know exactly what you need, and ONLY what you need. They don't attempt to push unnecessary work on you
Excellent People and Service!