Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 703-318-7744 or make an appointment online!
Took our Acura RDX in for brake service today. The staff at McLearen Shell did an excellent job, replacing the front discs & rotors. They advised that the rear pads still had 50% material remaining. Have had a variety of automobiles serviced at this service station over the last 25 years and there service remains outstanding and very reasonably priced. Highly recommended.
Rob Saunders, 04/21/2022
Great team at McLearen Shell, have regularly changed out brakes, bulbs, oil, valve cover gasket, spark plugs, etc. on a 1998 Gen 4 Camry LE for the past three years. Trustworthy, professional and they know these older still-running vehicles. Always respectful to Ladies interested in vehicle mechanical function and maintenance as well